Error 0x87D1041C: App Not Detected After Installation
Error Message
The application was not detected after installation completed successfully.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D1041C |
| Error Code (Dec) | -2016345060 |
Description
info
This error occurs when a required application was successfully installed but was subsequently uninstalled by the user. The error is generated server-side, not from the client device, and indicates a compliance issue with required applications.
Common Causes
🗑️ User Actions
- Explicit app uninstallation by user
- Manual removal of required application
- Clearing app data and cache
📱 Device Scenarios
- Only occurs in Device Administrator (DA) mode
- Does not occur in Samsung KNOX devices
- Required app compliance violation
Impact
note
- Only affects Device Administrator (DA) managed devices
- Only occurs with required applications
- Triggers automatic reinstallation prompts
Deployment Scenarios
- 📱 Device Administrator (DA):
- Users can uninstall managed apps
- Redeployment notifications triggered
- Continuous reporting until resolved
- 🔒 Samsung KNOX:
- Not applicable - uninstallation blocked
- Managed apps protected from removal
Notification Behavior
- 🔄 Reinstallation prompt appears at next sync
- ⏳ Notifications persist until app is reinstalled
- ❌ Error continues to be reported until resolved
Resolution Steps
1️⃣ Immediate Actions
- Reinstall application from Company Portal
- Respond to installation notification
- Verify installation completion
2️⃣ Prevention Measures
- Consider using KNOX for critical apps
- Implement app protection policies
- Configure uninstall prevention
3️⃣ Compliance Actions
- Monitor app installation status
- Track user compliance
- Implement remediation policies
Best Practices
👨💻 For IT Administrators
- Use KNOX for critical applications
- Monitor app compliance regularly
- Configure clear installation policies
- Implement user communication strategy
👤 For End Users
- Maintain required applications
- Follow company compliance policies
- Report issues before uninstalling
- Use proper removal procedures
Troubleshooting Tips
For Installation
- Clear Company Portal cache
- Verify device storage space
- Check network connectivity
- Follow installation prompts
For Recurring Issues
- Document uninstallation reasons
- Review app usage patterns
- Check for app conflicts
- Evaluate user experience issues
Additional Notes
💡 Server-side error detection
🔄 Automatic redeployment triggered
⚠️ Only affects required applications
📱 DA mode specific issue
